Refund policy

Pursuant to the Act on Consumer Rights, the customer has 14 calendar days to withdraw from the concluded contract without giving a reason, except in the following situations:
- when the service of preparation and delivery of the order, the performance of which began at the consumer's request before the deadline for withdrawing from the contract - then the consumer bears the costs of the partially performed service,
- complete performance of the service if the order has already been delivered.

Complaints should be submitted to the e-mail address

The deadline for considering the complaint is 14 days. If the owner does not respond to the complaint within this period, it is considered that he found it justified.

The statement of withdrawal should be sent to the e-mail address

The right of return applies only to customers who are natural persons. The right of return is not available to legal entities and persons conducting business activity, if the product was purchased for the needs of the company (legal person, business activity)